CONTACT

Welcome to TWSTD PROJECT, We value your interest and are committed to providing you with exceptional service and unique jewellery pieces that tell your story. To ensure effective communication and a positive experience, please review our contact policy below:

How to Reach Us:

• Primary Contact: For any inquiries, feedback, or support, please email us at twstd@mail.com. This is the fastest and most efficient way to get in touch with us.

Response Time:

• Business Hours: Our team is available to respond to emails during business hours, Saturday to Friday, from 9 AM to 5 PM Egyptian Time (EET). We aim to acknowledge every email within 48 hours.
• Weekends and Holidays: Emails received during weekends or public holidays will be addressed on the next business day.

What to expect:

• Personalised Assistance: Our dedicated team will provide tailored responses to your queries, ensuring that your specific needs are met.
• Privacy and Confidentiality: We respect your privacy. Any information you provide will be handled with the utmost confidentiality and will not be shared with third parties without your consent.

Feedback and suggestions:

• Your voice Matters: We welcome your feedback and suggestions. They are invaluable in helping us improve our services and products.

Order Inquiries:

• Order Details: When inquiring about an order, please include your order number and any relevant details to help us assist you efficiently.

Custom Requests:

• Bespoke Creations: For custom jewellery inquiries, please provide as much detail as possible about your desired design to help us understand your vision.

Thank you for choosing TWSTD PROJECT. We look forward to assisting you and ensuring your experience with us is as unique and exceptional as our pieces.